Always covered with our Satisfied Guarantee or 100% Refunded / Changed. If upon receiving the goods you notice that the packaging arrives damaged and has suffered some deterioration, you must indicate it on the delivery note of the carrier and then check that the goods are in perfect condition, if that is not the case you should contact us attaching photos of the article and we will instruct you to return the order freight collect to be replaced by another without any expense at your expense.

Return. If you have purchased a product that you do not like or that is not your size, you can request the change for another or the refund of the product's money. In both cases the shipping costs will be borne by the customer. Contact us to establish the shipping method, then pack the merchandise in its original packaging without having been used and send it to the contact address of the web. No product that has suffered damage to the packaging or the product itself will be accepted.

The client has a maximum period of 14 days to return the product, after that period B3 Proshop is not obligated or committed to process the return.

Shipments to the Canary Islands, Balearic Islands, Ceuta and Melilla or outside the peninsula have additional charges, ask before making the return.

Manufacturer's guarantee. All of our products enjoy a two-year manufacturer's limited warranty. In case of breakdown contact us and we will arrange the repair of the product, or in case the replacement can not be repaired. Before sending us your article you must contact us so that we have proof of the shipment and authorize its return. Do not forget to attach detailed photographs of the article. Pack the product in a closed package and perfectly conditioned so that it does not suffer damage during transportation. Include a brief description of what happens to the product, as well as a copy of the invoice or purchase receipt. The shipping costs will be paid by the customer. Important: Any manipulation or repair carried out by unauthorized personnel will invalidate the guarantee.

We recommend not removing the protective plastics if there were to check the perfect functioning of your article.

Incorrect product. If the delivered product does not match the one requested in the order, you must notify us immediately. Contact us through the contact section of our website and we will process your incident as soon as possible. For any clarification about all of the above, remember that you can contact us at info@b3proshop.com or 956681169, we will be happy to assist you.

Return Policy for Second-Hand Products at B3 Proshop. At B3 Proshop, we carefully inspect our second-hand gear to ensure its quality and good condition. However, if any issues arise, the following conditions apply:

1. Right of Withdrawal for Online Purchases:
   You have 14 calendar days from the date of receiving the product to request a return if it does not meet your expectations. In this case, a store credit for the corresponding amount will be issued for use in our physical or online store, or a refund will be processed using the original payment method. Return shipping costs will be borne by the customer. For in-store purchases, only store credit will be issued.

2. Non-Conforming or Defective Product:
   If the received product does not match the provided description or the information given via email or WhatsApp, we will accept the return at no additional cost. Alternatively, we offer a product repair, a price reduction, or a full refund with no extra charges. In this case, return shipping costs will be covered by B3 Proshop.

At B3 Proshop, we strive to ensure that you can enjoy your gear with total confidence and peace of mind. If you have any questions, feel free to contact us.